Shipping & Return Policies
For questions about your order, please call us toll-free at 888-443-9058 or email us at sales@Norsk-stor.com. Make sure you include your Name, order number and the date you placed your order.
You can cancel an order within 30-minutes of placing your order without a cancellation fee. Any order cancelled after the 30-minute period is subject to a 5% cancellation fee for the total value of order cancelled. No order is cancellable after it enters shipping process. Orders are processed in our system within 30-minutes of ordering.
Back orders can be cancelled without penalty unless they have shipped.
Sales Tax is only charged on California shipped to addresses.
If order includes "Free Shipping"
"Free Shipping," Means that Norsk will pay for basic shipping costs to the "Ship to" location in the 48 Continental United States. Excludes Alaska, Hawaii, Canada and Puerto Rico.
LTL Truck Shipments
If the order needs to be shipped LTL Freight Truck Norsk will pay all basic freight costs.
What determines if my order needs to go LTL Truck Shipping?
Norsk PVC Flooring tiles are very heavy and weight in most cases determine shipping method. Since many items from the Norsk are "Free Basic Shipping" Norsk determines which freight is most cost effective. A good rule of thumb is if you are ordering:
However, you will be required to unload the boxes once it gets to your location.
- Less than (25) boxes of tile it will ship FedEx ground.
- More than (25) boxes will ship LTL Truck. Retail customers will have all basic costs covered. "Basic" costs are costs for shipments to your location. If shipped LTL, the trucking company will call to set up delivery and it will bring it directly to your location.
Retail customers have one option and that is to add a lift gate for delivery ($75 option) which will bring product into a drop off area (like a garage if accessible).
Effective 01/01/2014 - A buyer may incur additional delivery fees if:
- A refused delivery (with no damage) will result in a 25% charge of the total order.
- Address change after order is placed ($25)
Same rules apply regarding shipping LTL except you need to check your online order whether the sale ship to address is a commercial or a residential address.
Commercial delivery address: If you have a commercial business address, and are recognized as a commercial address by freight carriers, then there will be no additional delivery fees charged, but if you do not have a truck well, you will be required to unload the truck.
Residential delivery address: Dealer Orders shipping LTL Freight Truck to a residential address will automatically incur additional residential delivery fee of $125.00 (which will include a lift gate). You must select residential delivery when ordering otherwise you could lose your dealer license to sell our products.
All LTL Freight Truck deliveries whether a commercial address or residential will ship on Pallets. If you do not request Optional Lift Gate service the buyers will be expected to unload truck themselves.
Estimated Shipping Time Frames
Norsk orders are shipped out of Mira Loma, CA. Standard deliveries are shipped during normal business days, Monday through Friday. This does not include weekends or Holidays.
PVC Tile Orders equal to or under 25 boxes: Most orders will be shipped by FedEx Ground within 24-48 business hours after the order is received. Delivery can vary, depending on shipping location, from 1 to 5 business days from shipment date. For orders delivered to the East Coast please allow up to 6 business days to receive. If an email address was provided at the time of purchase, most ground orders will receive a tracking number to the address provided.
PVC Tile Orders over 25 boxes: These orders usually ship LTL Truck with carrier to be determined by Norsk. Orders that need to ship LTL usually ship within 48-72 business hours from the time of purchase. Then depending on location in US it can take another 5-6 business days to reach terminal in your area. Orders to a residential address must be specified when placing an order. The carrier will notify customers in advance (Only if you selected Residential Delivery) to set up a delivery time and this may add a day to two for getting product from CA to your door. If the shipping location is a commercial address the carrier will not call to schedule delivery, but will show up during normal business hours. An email will be sent to track your order. To track your order you must go directly to the shipping company's website which will be noted on the email. An example would be "Roadrunner" (link within the email will not work) followed by a 9 digit "PRO" number provided in the email. You would go to this companies website and then copy and paste the Pro number under tracking and see approximately when it will arrive at your local terminal.
Shipping Outside the Continental U.S. 48 states, International Orders
Please read carefully if you are ordering outside the United States. We will accept and fulfill orders on a case by case basis for all originating orders in Canada, Ireland, United Kingdom, Alaska, Hawaii and Puerto Rico but will have to quote shipping charges and get your approval prior to shipping. If you are from another country, we can accept orders via email at our discretion. Most International orders would require the customer to use a freight forwarding company in the United States, Norsk-Stor.com would only accept wire transfer of funds for these orders. In some cases, we can ship product direct to that country. Please email your address, country of origin and product(s) you would like to purchase. We can then advise of the process to purchase. All sales are final on International orders, no returns or refunds. You should also be advised most warranties are not valid outside the United States, if they are valid you may be responsible to ship product to service organization in United States.
These orders are subject to increased shipping fees and in some cases these Countries will collect duties on merchandise that enters these Countries. We are not responsible for outlining any taxes, duties or custom broker fees by any Country outside the USA.
Duties, Taxes, Tariffs, Brokerage fee's and all other applicable fee's that may be charged upon entry of our shipped product to Canada is the sole responsibility of the customer and is NOT included in the flat shipping cost.
Credit Card Charges
Please be advised that your credit card statement will be processed through Norsk. The statement will read The Parallax Group. We accept Visa, MasterCard and Discover. Please be advised if you request an alternate address to "Ship to" other than "Bill to" that your bank may require that the "Ship to" address be on file with your issuing bank. The charge may be declined if the "Ship to" is not on file with the bank. Please contact your issuing bank to have them put on file your alternate address and try the order again.
Fraud Protection System
Norsk-Stor.com can not prevent fraudulent parties from placing orders on our web site however we will do our best not to process and ship any fraudulent orders. We have a proprietary screening method on all orders and fraudulent orders are flagged for investigation. In some cases, we will ask for printed identification before processing and shipping orders.
We guarantee that any purchases made at Norsk will arrive in good condition, please open and inspect merchandise immediately. All items are priced and shipped carrying full insurance. In the event that an item is not in good condition, please email us, at sales@Norsk-stor.com for replacement or repair information. You must notify us within 5 business days from receiving if a product is damaged, defective or has missing parts. After 30 days we are not responsible for defective or damaged products.
Our Return Policy
E-mail your Request for a return authorization to returns@Norsk-stor.com. Requests must be made within 5 days of receipt of product. All defective returns are for an exchange only and include shipping back to you but do not include shipping of items to us. For non defective returns, products must be factory sealed, unopened and returned freight prepaid to our warehouse.
Promotional Fulfillment Services, Inc.
10314 Birtcher Dr.
Mira Loma, CA 91752
We will not issue a return authorization for opened merchandise for non defective products. For defective returns, we will issue a return authorization upon your explanation of defect. Refunds for non defective items that are unopened will be given after receipt at our warehouse and verification that the product is factory sealed. Refunds or exchanges for defective returns will be given after product is returned freight prepaid and defect(s) are verified by our technicians or staff. Some unopened non defective returns on items are subject to a restocking fee of 15%.
For your protection, we recommend that you use UPS or FedEx insured for return shipment. Please insure the order for the full amount of your purchase. Please check with us on the proper address to return merchandise. You must furnish a tracking number via email to returns@Norsk-stor.com for a proof of shipment for all returns.
International Orders, all sales final, no returns or refunds.
Your satisfaction is very important to us. Contact our Customer Care department at sales@Norsk-stor.com if you have additional questions about returns.