OrdersFor questions about your order, please Contact Us. Make sure you include your Name, order number and the date you placed your order.
Order AcceptanceYour receipt of an electronic or other form of order communication does not signify our acceptance of Your order, nor does it constitute confirmation of our offer to sell. The Company reserves the right at any time after receipt of Your order to accept or decline Your order for any reason, or supply less than the quantity you have ordered.
Order CancellationWe reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
- Goods availability
- Errors in the description or prices for Goods
- Errors in Your Order
Your Order Cancellation RightsOrders may only be cancelled if they have not yet entered Our shipping process. All cancelled orders are subject to a 5% cancellation fee for the total value of the purchase. Orders that have been processed for shipping may not be cancelled.
To cancel an order, please Contact Us immediately to submit a cancellation request. You will need to provide Your order confirmation or sales receipt along with any other relevant details regarding Your request.
Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
Our Returns Policy forms a part of the Terms and Conditions. Please read our Returns Policy to learn more about Your right to cancel Your Order.
Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
Availability, Errors and InaccuraciesWe are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Prices PolicyThe Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
PaymentsAll Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Discover cards or online payment methods (PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
There is no surcharge for using Your credit card to make purchases. Please be sure to provide Your exact billing address and telephone number (i.e. the address and phone number Your credit card bank has on file for you). Incorrect information will cause a delay in processing Your order. Your credit card will be billed upon completion of Your order. All credit card transactions will be processed through “NORSK” Issued statements will read “The Parallax Group.”
Sales TaxThe Company shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of California. Customers will be solely responsible for all sales taxes or other taxes on order shipped to other states.
Address and Credit Card InformationPlease note, if an alternate “ship to” address is provided at the time of check-out that does not reflect the same address as the “bill to,” the issuing bank may require both addresses on file. Charges may be declined if the “ship to” is not on file. If this occurs, please contact Your bank to correct the issue and try to place the order again.
ShippingNotice - Important COVID-19 Update
Due to the impact of COVID-19, orders may be delayed. Our Company is working diligently to process all orders in a timely manner while keeping our employees, partners and community safe.
Estimated Shipping Time & Order TrackingYour order will be fulfilled out of Mira Loma, CA. Standard deliveries are shipped Monday through Friday. Orders are not shipped on weekends or holidays. Orders received after 12:00 p.m. PST weekdays will be processed the following business day.
Most orders are shipped via FedEx ground within 24-48 business hours after the order is received. Delivery can vary from 1-5 business days based on shipping location. East Coast deliveries may take up to 7-10 business days. A tracking number for Ground Carriers will be provided if an email address was supplied at the time of purchase. Orders that require Less-Than-Truckload (LTL) freight typically ship within 48-72 business hours after the order is received. Delivery can take 5-10 business days, however, residential delivery requiring appointments may take an additional day or two. Details on LTL freight can be found below.
Free ShippingThe Company provides basic free shipping where the “ship to” location is in the 48 Contiguous United States. This excludes Alaska, Hawaii, Canada and Puerto Rico.
Notice - Effective 01/29/2021 Additional Transportation and Delivery Fees May Apply
The Customer may incur additional transportation and delivery fees if:
- A refused delivery (with no damage) will result in a 25% fee of the total order
- Address change after order is placed. Order is processing, unshipped - $25
- Re-Route order. Order is in transit – Quotation available upon request
- Only one re-route per order. Not available for all orders. Restrictions apply based on carrier and package location/availability
Less-Than-Truckload (LTL) ShipmentsBasic freight costs are provided by the Company on orders that are required to ship via LTL freight. The Company will determine the most economical method of shipping.
What determines if my order ships Less-Than-Truckload (LTL) freight?
Many products are either heavy in weight or large in volume. In most cases, dimensions and weight determine the shipping method. Packages that go beyond the size and weight limitations of small parcels are usually sent via LTL freight.
- Less than (25) boxes of PVC tile it will ship ground service (FedEx/UPS)
- More than (25) boxes of PVC tile will ship LTL Freight
- Orders with a total weight exceeding 399 lbs. will ship LTL Freight
LTL Freight Shipping OptionsThe Company provides three (3) types of freight delivery options. At time of checkout, it is critical that you select the correct shipping option based on the delivery location of your order. Failure to disclose the correct freight shipping option may lead to delivery delays.
- Residential Freight Delivery with Liftgate – This freight shipping option is for orders requiring delivery to a residential address and requires the freight company to deliver your order using a truck with a liftgate to offload the product into a drop off area (like a garage if accessible).
- Commercial Freight Delivery with Liftgate – This freight shipping option is for orders shipping to a commercial address that DOES NOT have a loading dock accessible and/or a forklift onsite for unloading. The freight company will delivery your order using a truck with a liftgate to offload the product into a drop off area (e.g. at or near an entrance that is easily accessible for the freight company).
- Commercial Freight Delivery with no Liftgate – This freight shipping option is for orders shipping to a commercial location that has a loading dock and/or a forklift on premises.
Delivery AppointmentsFreight company may contact you in advance to arrange for a delivery time window on the scheduled day of delivery. It is critical that you coordinate with the freight company to have someone onsite during the delivery window to accept the shipment. Failure to do so will result in delivery delays and may lead to incremental freight charges by the carrier.
NORSK DealersEffective 01/01/21 the NORSK Pre-Paid Freight Dealer Program was discontinued. Dealers have the option to ship on their own shipping account or pay a calculated shipping charge if purchasing online.
NORSK Dealers are required to disclose the type of “ship to” address at the time of purchase (e.g. commercial or residential). Failure to select the correct option at check-out may result additional fees charged by the carrier.
For more information on how to become a Dealer, please Contact Us.
Notice – Optional Liftgate ServiceIf an optional liftgate service is not requested, customers are required to unload the truck themselves.
LTL Freight PreparationAll LTL freight deliveries, whether residential or commercial address, are shipped on pallets and secured with stretch wrap.
Orders to a residential address must be specified when placing an order. The carrier will notify customers in advance (only if you selected “Residential Delivery”) to set up a delivery time and this may add a day to two for getting product from CA to your door. If the shipping location is a commercial address the carrier will not call to schedule delivery, but will show up during normal business hours.
LTL Order TrackingAn email will be sent to track Your order that includes the shipping company’s name and “PRO” number. An example would be "Roadrunner" (hyperlink is not functional at this time) followed by a 9 digit "PRO" number. To track Your order, you must go to the shipping company’s website directly. Copy and paste the Pro number within the tracking search tool to see approximately when Your order will arrive at Your local terminal.
We always try to ensure that your shipment arrives intact. However, accidents can and do happen. Whatever you do, DO NOT REFUSE THE SHIPMENT. It is your responsibility to check the shipment upon delivery. However, if the shipment is visibly damaged, please note all the damages on the delivery receipt. If you fail to note these damages, then we cannot file any claims against the delivery company. It is also advised that you take clear photographs of all the damages. Please Contact Us and send us a copy of all of your photos. We require these photographs within 24 hours of your shipment delivery in order to claim on damages. Any claims received after 24 hours of the delivery will be subject to review. We will not accept any claims submitted after 30 days of delivery. After the claim has been submitted, the Company will deal directly with the delivery company regarding a reimbursement for your damaged goods.
Shipping Outside the 48 Contiguous United States, International OrdersThe following section pertains to all shipping locations outside of the 48 Contiguous United States.
Shipments to Hawaii, Alaska, and Puerto Rico ship via FedEx air shipments. Shipping is charged at checkout.
Orders outside of the United States are charged by and shipped via FedEx Cross Border. FedEx Cross Border reserves the right to delay or refuse the shipment of any orders that do not meet FedEx Cross Border internal screening requirements or that violate these Terms and Conditions. You acknowledge and agree that FedEx Cross Border may, at its sole discretion, reject the export and/or international delivery of items based on potential or perceived issues involving applicable United States federal, state and local and/or other foreign sovereign authority laws, rules, regulations or orders issued by any public authority having jurisdiction over any of the operations or activities performed or to be performed by or on behalf of FedEx Cross Border pursuant to these Terms and Conditions. You acknowledge and agree that FedEx Cross Border will charge the credit card or other acceptable payment method you submit for payment of all applicable fees, duties, taxes and other charges related to international processing and shipment of Your items. If you select a DDU (delivered duty unpaid) shipping option, you acknowledge and agree that you may be required to pay duties and taxes to the courier upon delivery. You acknowledge and agree that FedEx Cross Border is free to determine, in its sole discretion, the amount charged to cover the FedEx Cross Border Services and the International Sales Expense. You acknowledge that the "Shipping Rates" and "Duty and Tax Estimator" functions in FedEx Cross Border Services are for informational purposes only. Actual cost for Your shipment is determined at the time you instruct FedEx Cross Border to release items for international processing and ship them from the FedEx Cross Border facility.
All sales are final on International orders, no returns or refunds. You should also be advised most warranties are not valid outside the United States, if they are valid you may be responsible to ship product to service organization in United States. These orders are subject to increased shipping fees and in some cases these Countries will collect duties on merchandise that enters these Countries. The Company not responsible for outlining any taxes, duties or custom broker fees by any Country outside the USA.
Return PolicyNotice - Warranty Statements on all product lines can be found here.
Please read Our Warranty Statement carefully. All warranty claims must be accompanied by a sales receipt. Product defects must be reported to the company or retail store where the item was originally purchased.
Conditions for Returns In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- The Goods were not used or damaged
- You have the receipt or proof of purchase
- The supply of Goods made to Your specifications, personalized or special order
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Defective ItemsDefective items may only be exchanged for replacement or like item of equal value based on availability. To determine if an item is deemed defective, you must Contact Us. Please have Your order number and pertinent details
Non-defective ItemsReturn Authorizations will not be issued for opened merchandise on non-defective items. All items must meet the conditions for returns stated above. If you would like to return Your non-defective item, please submit a Return Authorization Request. Items must meet the Conditions for Returns.
Non-defective packages will be inspected and verified by a warehouse technician once per week. Upon approval, a refund will be initiated to original order number and payment method. In order to process Your return, a copy of Your sales receipt must be provided. Original shipping fees may be deducted from the total amount returned to you. All non-defective items are subject to a 15% restocking fee of the total amount returned.
Returns Outside the 48 Continental United States, International OrdersReturn All sales are final, no returns or refunds for International orders outside the 48 Continental United States.
Gift CardsGift Cards are not eligible for return.
Returning GoodsReturn Authorization Request
All Return Authorization Request must be submitted within 14 days of receipt of product. Please attach a copy of Your order confirmation or sales receipt along with a detailed explanation of Your request.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
Norsk Returns Departmment
Norsk Order # (here)
10314 Birtcher Dr.
Mira Loma, CA. 91752
GiftsGifts If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of Your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Refund PolicyFor returns, refunds will be processed once items are received and approved. Refunds will be initiated for order cancellations once the cancellation is confirmed.
Approved returns and/or confirmed cancellation refunds will be processed to Your original form of payment method within five business days.