Table of Contents
Interpretation and Definitons
Placing Orders for Goods
- Your Information
- Order Acceptance
- Order Cancellation
- Your Order Cancellation Rights
- Availability, Errors and Inaccuracies
- Prices Policy
- Sales Taxes
- Address and Credit Card Information
- Notice – Important COVID-19 Update
- Estimated Shipping Time & Order Tracking
- Free Shipping
- Notice – Additional Transportation and Delivery Fees May Apply
- Less-Than-Truckload (LTL) Shipments
- LTL Freight Shipping Options
- Delivery Appointments
- NORSK™ Dealers
- Notice – Optional Lift Gate Service
- LTL Freight Preparation
- LTL Order Tracking
- Shipping Outside the 48 Continental United States, International Orders
- Warranty Statement Link
- Conditions for Returns
- Defective Items
- Non-defective Items
- Returns Outside the 48 Continental United States, International Orders
- Gift Cards
- Return Authorization Request
Links to Other Websites
Limitation of Liability
“AS IS” and “AS AVAILABLE” Disclaimer
For European Union (EU) Users
United States Legal Compliance
Severability and Waiver
Changes to These Terms and Conditions
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the
shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: California, United States
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Parallax Group International, LLC., 65 Enterprise, 3rd Floor, Aliso Viejo, CA. 92656.
For the purpose of the GDPR, the Company is the Data Controller.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Website.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Website refers to NORSK, accessible from www.norsk-stor.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Placing Orders for Goods
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.
For all order related inquiries, please use the Contact Us. Be sure to provide Your name, order number, order date and any pertinent details that may help Us better serve you.
If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
Your receipt of an electronic or other form of order communication does not signify our acceptance of Your order, nor does it constitute confirmation of our offer to sell. The Company reserves the right at any time after receipt of Your order to accept or decline Your order for any reason, or supply less than the quantity you have ordered.
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
- Goods availability
- Errors in the description or prices for Goods
- Errors in Your Order
Your Order Cancellation Rights
Orders may only be cancelled if they have not yet entered Our shipping process. All cancelled orders are subject to a 5% cancellation fee for the total value of the purchase. Orders that have been processed for shipping may not be cancelled.
To cancel an order, please Contact Us immediately to submit a cancellation request. You will need to provide Your order confirmation or sales receipt along with any other relevant details regarding Your request.
Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about Your right to cancel Your Order.
Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
Availability, Errors and Inaccuracies
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Discover cards or online payment methods (PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
There is no surcharge for using Your credit card to make purchases. Please be sure to provide Your exact billing address and telephone number (i.e. the address and phone number Your credit card bank has on file for you). Incorrect information will cause a delay in processing Your order. Your credit card will be billed upon completion of Your order. All credit card transactions will be processed through "NORSK" Issued statements will read "The Parallax Group."
The Company shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of California. Customers will be solely responsible for all sales taxes or other taxes on order shipped to other states.
Address and Credit Card Information
Please note, if an alternate “ship to” address is provided at the time of check-out that does not reflect the same address as the “bill to,” the issuing bank may require both addresses on file. Charges may be declined if the “ship to” is not on file. If this occurs, please contact Your bank to correct the issue and try to place the order again.
Notice - Important COVID-19 Update
Due to the impact of COVID-19, orders may be delayed. Our Company is working diligently to process all orders in a timely manner while keeping our employees, partners and community safe.
Estimated Shipping Time & Order Tracking
Your order will be fulfilled out of Mira Loma, CA. Standard deliveries are shipped Monday through Friday. Orders are not shipped on weekends or holidays. Orders received after 12:00 p.m. PST weekdays will be processed the following business day.
Most orders are shipped via FedEx ground within 24-48 business hours after the order is received. Delivery can vary from 1-5 business days based on shipping location. East Coast deliveries may take up to 7-10 business days. A tracking number for Ground Carriers will be provided if an email address was supplied at the time of purchase. Orders that require Less-Than-Truckload (LTL) freight typically ship within 48-72 business hours after the order is received. Delivery can take 5-10 business days, however, residential delivery requiring appointments may take an additional day or two. Details on LTL freight can be found below.
The Company provides basic free shipping where the “ship to” location is in the 48 Continental United States. This excludes Alaska, Hawaii, Canada and Puerto Rico.
Notice - Effective 01/29/2021 Additional Transportation and Delivery Fees May Apply
The Customer may incur additional transportation and delivery fees if:
- A refused delivery (with no damage) will result in a 25% fee of the total order.
- Address change after order is placed. Order is processing, unshipped - $25
- Re-Route order. Order is in transit – Quotation available upon request
- Only one re-route per order. Not available for all orders. Restrictions apply based on carrier and package location/availability
Basic freight costs are provided by the Company on orders that are required to ship via LTL freight. The Company will determine the most economical method of shipping.
What determines if my order ships Less-Than-Truckload (LTL) freight?
Many products are either heavy in weight or large in volume. In most cases, dimensions and weight determine the shipping method. Packages that go beyond the size and weight limitations of small parcels are usually sent via LTL freight.
- Less than (25) boxes of PVC tile it will ship ground service (FedEx/UPS)
- More than (25) boxes of PVC tile will ship LTL Freight
- Orders with a total weight exceeding 399 lbs. will ship LTL Freight
The Company provides three (3) types of freight delivery options. At time of checkout, it is critical that you select the correct shipping option based on the delivery location of your order. Failure to disclose the correct freight shipping option may lead to delivery delays.
- Residential Freight Delivery with Liftgate – This freight shipping option is for orders requiring delivery to a residential address and requires the freight company to deliver your order using a truck with a liftgate to offload the product into a drop off area (like a garage if accessible).
- Commercial Freight Delivery with Liftgate – This freight shipping option is for orders shipping to a commercial address that DOES NOT have a loading dock accessible and/or a forklift onsite for unloading. The freight company will delivery your order using a truck with a liftgate to offload the product into a drop off area (e.g. at or near an entrance that is easily accessible for the freight company).
- Commercial Freight Delivery with no Liftgate – This freight shipping option is for orders shipping to a commercial location that has a loading dock and/or a forklift on premises.
Freight company may contact you in advance to arrange for a delivery time window on the scheduled day of delivery. It is critical that you coordinate with the freight company to have someone onsite during the delivery window to accept the shipment. Failure to do so will result in delivery delays and may lead to incremental freight charges by the carrier.
Effective 01/01/21 the NORSK Pre-Paid Freight Dealer Program was discontinued. Dealers have the option to ship on their own shipping account or pay a calculated shipping charge if purchasing online.
NORSK Dealers are required to disclose the type of “ship to” address at the time of purchase (e.g. commercial or residential). Failure to select the correct option at check-out may result additional fees charged by the carrier.
For more information on how to become a Dealer, please Contact Us.
Notice – Optional Liftgate Service
If an optional liftgate service is not requested, customers are required to unload the truck themselves.
LTL Freight Preparation
All LTL freight deliveries, whether residential or commercial address, are shipped on pallets and secured with stretch wrap.
Orders to a residential address must be specified when placing an order. The carrier will notify customers in advance (only if you selected “Residential Delivery”) to set up a delivery time and this may add a day to two for getting product from CA to your door. If the shipping location is a commercial address the carrier will not call to schedule delivery, but will show up during normal business hours.
LTL Order Tracking
An email will be sent to track Your order that includes the shipping company’s name and “PRO” number. An example would be "Roadrunner" (hyperlink is not functional at this time) followed by a 9 digit "PRO" number. To track Your order, you must go to the shipping company’s website directly. Copy and paste the Pro number within the tracking search tool to see approximately when Your order will arrive at Your local terminal.
We always try to ensure that your shipment arrives intact. However, accidents can and do happen. Whatever you do, DO NOT REFUSE THE SHIPMENT. It is your responsibility to check the shipment upon delivery. However, if the shipment is visibly damaged, please note all the damages on the delivery receipt. If you fail to note these damages, then we cannot file any claims against the delivery company. It is also advised that you take clear photographs of all the damages. Please Contact Us and send us a copy of all of your photos. We require these photographs within 24 hours of your shipment delivery in order to claim on damages. Any claims received after 24 hours of the delivery will be subject to review. We will not accept any claims submitted after 30 days of delivery. After the claim has been submitted, the Company will deal directly with the delivery company regarding a reimbursement for your damaged goods.
Shipping Outside the 48 Continental United States, International Orders
The following section pertains to all shipping locations outside of the 48 Contiguous United States.
Shipments to Hawaii, Alaska, and Puerto Rico ship via FedEx air shipments. Shipping is charged at checkout.
Orders outside of the United States are charged by and shipped via FedEx Cross Border. FedEx Cross Border reserves the right to delay or refuse the shipment of any orders that do not meet FedEx Cross Border internal screening requirements or that violate these Terms and Conditions. You acknowledge and agree that FedEx Cross Border may, at its sole discretion, reject the export and/or international delivery of items based on potential or perceived issues involving applicable United States federal, state and local and/or other foreign sovereign authority laws, rules, regulations or orders issued by any public authority having jurisdiction over any of the operations or activities performed or to be performed by or on behalf of FedEx Cross Border pursuant to these Terms and Conditions. You acknowledge and agree that FedEx Cross Border will charge the credit card or other acceptable payment method you submit for payment of all applicable fees, duties, taxes and other charges related to international processing and shipment of Your items. If you select a DDU (delivered duty unpaid) shipping option, you acknowledge and agree that you may be required to pay duties and taxes to the courier upon delivery. You acknowledge and agree that FedEx Cross Border is free to determine, in its sole discretion, the amount charged to cover the FedEx Cross Border Services and the International Sales Expense. You acknowledge that the "Shipping Rates" and "Duty and Tax Estimator" functions in FedEx Cross Border Services are for informational purposes only. Actual cost for Your shipment is determined at the time you instruct FedEx Cross Border to release items for international processing and ship them from the FedEx Cross Border facility.
All sales are final on International orders, no returns or refunds. You should also be advised most warranties are not valid outside the United States, if they are valid you may be responsible to ship product to service organization in United States. These orders are subject to increased shipping fees and in some cases these Countries will collect duties on merchandise that enters these Countries. The Company not responsible for outlining any taxes, duties or custom broker fees by any Country outside the USA.
Notice - Warranty Statements on all product lines can be found here.
Please read Our Warranty Statement carefully. All warranty claims must be accompanied by a sales receipt. Product defects must be reported to the company or retail store where the item was originally purchased.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- The Goods were not used or damaged
- You have the receipt or proof of purchase
- The supply of Goods made to Your specifications, personalized or special order
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Defective items may only be exchanged for replacement or like item of equal value based on availability. To determine if an item is deemed defective, you must Contact Us. Please have Your order number and pertinent details.
Return Authorizations will not be issued for opened merchandise on non-defective items. All items must meet the conditions for returns stated above. If you would like to return Your non-defective item, please submit a Return Authorization Request. Items must meet the Conditions for Returns.
Non-defective packages will be inspected and verified by a warehouse technician once per week. Upon approval, a refund will be initiated to original order number and payment method. In order to process Your return, a copy of Your sales receipt must be provided. Original shipping fees may be deducted from the total amount returned to you. All non-defective items are subject to a 15% restocking fee of the total amount returned.
Returns Outside the 48 Continental United States, International Orders
Return All sales are final, no returns or refunds for International orders outside the 48 Continental United States.
Gift Cards are not eligible for return.
Return Authorization Request
All Return Authorization Requests must be submitted within 14 days of receipt of product. Please attach a copy of Your order confirmation or sales receipt along with a detailed explanation of Your request.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of Your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
For returns, refunds will be processed once items are received and approved. Refunds will be initiated for order cancellations once the cancellation is confirmed.
Approved returns and/or confirmed cancellation refunds will be processed to Your original form of payment method within five business days.
Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our patents, trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
The use of any of Our intellectual property without Our express written consent is strictly prohibited. The Company’s patents, trademarks, trade dress and other intellectual property may not be used in connection with any product or service that is not The Company’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the Company. All other trademarks not owned by the Company that appear in any the Company Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company. You may not use any of our trademarks or service marks in meta tags without our prior explicit consent.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the Company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
These terms and conditions and the transactions contemplated hereby shall be governed by, and construed and interpreted in accordance with, the laws of the State of California, U.S.A, without regard to the choice-of-law principles thereof. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this agreement. Any action seeking legal or equitable relief arising out of or relating to these Terms of the Manual will be brought only in the courts of the Sate of California.
Any dispute or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may have been translated if We have made them available to You on Our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
E-mail: [email protected]
Phone: (888) 443-9058
Mail: The Parallax Group International, LLC.
65 Enterprise, 3rd Floor
Aliso Viejo, CA. 92656